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Frequent questions


What if I need to change or cancel my reservation?

You are able to make changes to your reservation date or time based on availability with 24 hours or more advance notice. You may cancel your event with 24 hours notice. If you cancel your private corporate reservation with less than 24 hours notice you will not be refunded your deposit.

What if I’m running late for my reservation?

If you will be running late we ask that you call our office at 916.295.2906 and alert us. If we have openings in our schedule, we can change the start time of your reservation, but if we don't, your time will not change and your end time will stay the same. You will still be charged for your full reservation time even if you are late. Your time begins and ends when it was reserved in our system.

What time should I arrive?

We recommend that you arrive around 15-20 minutes early to allow time for the check-in process. If you arrive to your appointment time late or your check in process takes longer than you anticipated, it will eat into your throwing time.