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Frequent questions

Appointments

What if I need to change or cancel my reservation?

You are able to make changes to your reservation date or time based on availability with 24 hours or more advance notice. You may cancel your event with 24 hours notice. If you cancel your private corporate reservation with less than 24 hours notice you will not be refunded your $60 deposit.

What if I’m running late for my reservation?

If you will be running late we ask that you call our office at 916.295.2906 and alert us. You will still be charged for your full reservation time even if you are late. Your time begins and ends on the hour.

What time should I arrive?

We recommend that you arrive around 15-20 minutes early to allow time to fill out the liability waiver and watch the mandatory introductory and safety video. Reservations are made by the hour and if you arrive on the hour to fill out your paperwork, it will cut into your axe throwing time.